Coronavirus COVID FAQs

ASU is closely monitoring the emergence of COVID-19 and consulting with public health officials to ensure the safety of the university community. This page will be updated regularly and highlights the latest statements or guidance from the university.   

FREQUENTLY ASKED QUESTIONS

Q: How do I stay informed about updated information concerning the Coronavirus and ASU’s response to it?

 A: ASU has created a university webpage that provides the most up-to-date information. Please visit this link to learn more: www.alasu.edu/coronavirus. You can also continue to check your university-issued alasu.edu email address for pertinent information. Because so much of our human engagement happens over various social media outlets, please check out ASU’s presence on Facebook. Finally, if you are a parent or caretaker, ensure that you are signed up for ASU’s Parent Portal (www.alasu.campusesp.com) or email aces@alasu.edu, and someone will get you signed up

Q: Will the Health Center continue seeing students?

A: The Health Center is open, Monday through Friday, 8:00 am until 5:00 p.m.

To be seen by one of the university’s nurses, please call: 334-229-4436. You can also email: healthservices@alasu.edu.

If you are not feeling well and exhibiting flu-like symptoms, then please visit the nearest Emergency Room (ER) at either Jackson or Baptist South Hospitals. Likewise, the Alabama Department of Public Health has opened up a call center for those who have questions about Coronavirus testing and how to connect to medical providers. The number is 1-888-264-2256. Please note that this number is not a medical hotline.

If you have questions about ASU’s Student Health Insurance Plan, then please visit:

https://www.studentinsurance.com/Client/1676  

Q: I left campus for Spring Break but all of my items are still in my room. When can I come and get my belongings?

A: The university has decided to allow students to start returning to campus, safely, on Monday, May 4 through Saturday, May 30, 2020, for students to retrieve their personal items and mail. Please check your alasu.edu email accounts, for an email from Housing and Residence Life, concerning the safety protocol that will be followed, as well as to sign up for a Move-Out slot. Students will not be able to "just show up." To ensure the safety of everyone involved, the Move-Out protocol will be strictly followed. 

For the most up-to-date information concerning the retrieval of your items, please continue to check your alasu.edu email and this website. 

Q: What if I need to speak to someone in Housing and Residence Life?

A: The Housing and Residence Life staff can be reached at 334-229-4357 or by emailing housing@alasu.edu.

Q: What if I had mail delivered to campus? Can I still get it? 

A: No, you will not be able to come to campus to get your mail. The Mailroom is only operating on Mondays and Thursdays, 9:00 am until 1:00 p.m. Your mail will be held at the mailroom or  your residence hall, until we are able to reopen campus and it is safe for you to return to get your personal items. Until then, please have packages mailed to your permanent or home residence(s). 

Q: I cannot access my alasu.edu. email address. What should I do?
A: It is vitally important that you know and use your assigned alasu.edu email. If you have never logged in to your email, or have lost access, then please email ots@alasu.edu to request a password reset.

 

CURRENT ASU STUDENTS

How do I receive advisement (assistance with selecting courses) for summer 2020 and fall 2020?

Our Academic Advisors are ready to serve you. You can book an appointment at:

https://asuacademicadvisement.youcanbook.me/

Students can also email advisement@alasu.edu and an Advisor will respond with an approved list of courses for registration. You will need to include the following information in your email:

 

  • Full Name
  • ASU ID#
  • Major
  • Phone #
  • ASU email address:

 

Please indicate if you are requesting courses for summer 2020 and/or fall 2020. You can also reach our Academic Advisors on Instagram at: myasuadvise. 

How do I register for summer 2020 and fall 2020?

In order to register in HornetsWeb, you must receive advising from an Academic Advisor and you must clear all university holds.

Please contact Carolyn A. Stevens at 334-229-8394, if you have any questions.

I have an ACES Hold on my HornetsWeb account. How can I still register for summer 2020 or fall 2020 courses?

Students with an A.C.E.S. Hold will receive an email via their official ASU email from their assigned A.C.E.S. Advisor, with instructions on how to register for A.C.E.S. Advisor-approved courses. For more information, please contact Dr. Ronda Westry at 334-229-5304 or rwestry@alasu.edu.

A.C.E.S. is also on social media at the following: @ACESBamaState (Twitter) and myasu_aces (Instagram). 

 

 

I do not have access to Microsoft Office products at home. What can I do?

No worries! The Office of Technology Services is offering a free download of Microsoft Office 365 to faculty, staff and students at ASU for personal use. The download includes Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access.

PLEASE CLICK HERE TO BEGIN DOWNLOAD: https://signup.microsoft.com/signup?sku=e82ae690-a2d5-4d76-8d30-7c6e01e6022e.

*Note: The university does not support the online services for Microsoft Office 365. For support, please visit: https://support.office.com/home/contact .

YOU MUST HAVE A VALID ASU EMAIL TO REGISTER!

I know that we use Blackboard for course instruction on campus. How do I log in?

Remember, the semester does not end until Thursday, August 30th. You are responsible for still attending your courses virtually or by the instructional means suggested by the Office of Academic Affairs and your faculty member(s). To log onto Blackboard:

• Visit asuonline.alasu.edu

• Enter your username: o 1st initial of 1st Name + Last Name + last 4 digits of Campus Wide ID

• Enter your password: o Last 6 digits of your Campus Wide ID

What if I do not have access to the internet or Wi-Fi at home?

Please note that a number of phone and cable companies have responded. Wherever your hometown or city, we encourage you to reach out to your local providers because they will differ depending on where you live. According to the Alabama Cable and Broadband Association and as reported by local news outlets, Charter Spectrum and Comcast are providing services at reduced costs or at no cost for the next 60 days. More specifically:

• Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households. Charter will also open its Wi-Fi hotspots across its Alabama service area for public use.

• Comcast Xifinity Wi-Fi hotspots will also be free. For an area map, visit www.xfinity.com/wifi. The company is also halting data plans for 60 days, giving all customers unlimited data for no additional charge.

• Beam will provide free 50 Mbps Internet services for 30 days for new customers with households including K-12 and/or college students who do not have current service. A valid school ID or proof of K-12 children in household is required. To learn more, please visit: www.ctvbeam.com/en.

• Verizon has also stepped up to the plate. According to the company, Verizon will waive late fees for the next 60 days and will not end service. Current and potential customers should contact Verizon if they have any questions about the services that they provide by visiting: www.verizon.com.

• AT&T has indicated that the company also will not terminate wireless, home phone or broadband residential or similar services for small business customers. Further, AT&T will keep its public Wi-Fi hotspots open across the nation. For those who may have questions, please call 1-800-288-2020 or for wireless customers, dial 611.

I still need to resolve an outstanding bill or I just need to check on my courses. How do I log into HornetsWeb?

While you are not “physically” on campus, remember that your HornetsWeb account is like your personal banking account with the university. HornetsWeb maintains all of your personal information with the university and should be checked on a daily basis. To log on:

• Click on the HornetsWeb tab located at the top of the ASU main webpage: www.alasu.edu • Sign in by entering your 9-digit student ID number

• Enter your password If you need to reset your account, then please email ots@alasu.edu. You will need to include your first and last name, phone number and Student ID number in your email. If you still need to speak with someone, then please call 334-229-4560.

Even though my course is online now, or my professor is using a different way to teach my course, I need tutorial assistance. Can the university help me?

While the Academic Labs will be physically closed to students, all Tutoring, Writing and Support Programs will be available as virtual appointments.

Appointments can be made by clicking on the associated link or scanning the following QR code. You can also reach our Academic Labs on Facebook: ASU Student Success Center. 

 

Writing Lab:           https://alasuwritingctr.youcanbook.me/

Reading Lab:          https://alasureadinglab.youcanbook.me/

Math Lab:               https://alasumathlab.youcanbook.me/

CSTEM Lab:   https://alasucstemlab.youcanbook.me/  

 

For any problems that you may incur, please contact Dr. Denise Vaughn, Director of Academic Labs, at dvaughn@alasu.edu. Additionally, faculty will be available to address the various learning needs of and provide feedback and support for students. We encourage students to take advantage of these resources as distance learning has unique challenges. 

 

 

What if I rented a book from the Bookstore for spring semester?

Our ASU Campus Store and its online channels are here to support you with several FREE eBook, courseware and shipping programs to assist you during your off-campus learning experience.

FREE Online Shipping Offer: Visit the campus store website, http://www.bkstr.com/alabamastatestore/shop/textbooks-and-course-materialsfor Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more. Since many online orders are filled directly from your campus store, Follett will execute online orders as long as the store is accessible by staff. 

Access to eBooks AT NO ADDITIONAL CHARGE: Visit the campus store website, https://www.bkstr.com/alabamastatestore/home, to gain access to eBooks at no additional charge with your .edu email address. Each student can access up to 7 eBooks for the designated period free of charge.

Free Shipping on Rental Returns & Deadline Extensions: The campus store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the campus store website, http://www.bkstr.com/alabamastatestore, for the details.

For any additional questions, please contact 334-229-4143 or alasu@bkstr.com.

I paid $40 for the Student Health Insurance program for the spring semester. What happens now?

For those students who did not opt out of the Student Health Insurance program and received a $40 charge on their student accounts for the spring semester, know that we have been in contact with our Student Health Insurance provider.

As our supplemental plan indicates, you are covered—even when you are not here on campus. Please visit our insurance provider’s webpage to learn more about your plan and services:

https://www.studentinsurance.com/Client/1676 
 

I qualify and have registered for accommodations with the Office of Disability Services. If I have issues with virtual or alternative learning methods, whom do I contact?

Our Office of Disability Services remains committed to assisting our students who qualify for accommodations. For immediate service, especially as the university transitions to on-line and alternative delivery methods, please reach out to Melonie Judkins at 334-229-5134 or email: disabilityservices@alasu.edu.

If I need housing for the fall, will the Returning Student Application still open up?

As of Thursday, April 30th, housing for upperclassmen (i.e., Sophomores, Juniors and Seniors) has been exhausted. Housing and Residence Life has implemented a "Wait List" process that you can access here:

https://docs.google.com/forms/d/e/1FAIpQLSdAUzb4mxljVZz1iEwqDUoc7jCoKbYnG0WhWoQxr43xr6q-Pw/viewform

You will be notified by Housing and Residence Life one a room has been identified. You will then be directed to pay the $250.00 Room Reservation Fee. If you do not confirm the space and pay your fee then, your space will be issued to the next available wait-list recipient. 

Similar to previous years, all students who desire housing must have: 

  • Completed their 2020-2021 FAFSA (will be verified by the Office of Financial Aid)
  • Pre-Registered for Fall 2020 Classes (will be verified by the Office of Academic Advising and Records and Registration)

Students who do not adhere to these procedures after a thorough checking in with Financial Aid, Academic Advising and the Office of Records and Registration, will lose their selected room and their monies will be refunded.

I kept hearing about something called, “Handshake,” before campus closed. What is this and how can I sign up?

Handshake is a web-based Career Services Manager (CSM) recruiting system that allows students and alumni to submit resumes electronically to employers and search for internships, part-time and full-time job opportunities, as well as search for industry specific employer information. To register with Handshake, click on the following link: https://app.joinhandshake.com/login.

Also, the Office of Career Services will be providing remote career counseling and hosting professional development presentations via Facebook Live (Facebook Page: BamaState CareerHub). For additional career-related questions, please reach out to Mr. Jeremy Hodge, at jhodge@alasu.edu or 334-229-4241.

 

If I am a graduating senior and still need for someone to review my resume, whom can I send it to?

The Office of Career Services will continue to offer services remotely throughout the course of the semester. Should students/alumni need resume/cover letter, interview, job search or any other type of career development and/or transitional assistance, they can send an email to careerservices@alasu.edu and/or upload their resume to their Handshake account. It will be reviewed and returned within a 24-48 hour timeframe.

Do I still need to complete the 2020-2021 FAFSA?

Even though we are in a period of transition, we encourage you to complete your 2020-2021 FAFSA if you have not done so. ASU’s FAFSA Code is: 001005. You can complete the free application for federal student aid by visiting: https://studentaid.gov/h/apply-for-aid/fafsa.

What if I have been selected for verification for the 2019-2020 or 2020-2021 academic year?

The Office of Financial Aid has started processing the Free Application for Federal Student Aid (FAFSA) applications for the 2020-2021 academic year. 

1) If your awards have been processed, you may access the Hornets Web account to review your awards.

2) If you received an email indicating you were selected for verification, you cannot use your Hornets Web password to access the verification forms.  We have implemented an enhanced portal that will allow you to submit required documents AND "See" the status of your verification.   

You can learn more about this process by visiting: https://www.alasu.edu/cost-aid/financial-aid-forms/financial-aid-forms.

Create your password using this format to access the verification forms:

  • Capital letter for the first initial of your first name,
  • Capital letter for the first initial of your last name,
  • Date of birth (two digits for the month, two digits for the day, and four digits for the year)

For example, if the student's name is John Smith and his birthday is February 1, 2001, then his password is JS02012001.  Please see the attached document for instructions on how to access the verification forms. We apologize for any inconvenience and we hope you will enjoy the benefits of the enhanced portal

Note:  Students who were admitted for the Fall 2020 term after the first week of February 2020 are unable to access the verification forms at this time.  We are working to get access granted.  An email notification will be sent out as soon as access is granted.

I still need to speak with someone in Financial Aid. How do I contact someone?

Financial Aid can be reached by phone at 334-229-4862 during regular business hours, Mondays through Fridays, 8 a.m. through 5 p.m. Or, students can send an email to finaid@alasu.edu. To assist office staff, please include your name and student ID number in your email. 

Does the University provide any Financial Coaching—especially as it relates to budgeting, money management and understanding my student loans?

Yes, ASU does! Because of our partnership with Trellis/Project Success, we are able to offer FREE Financial Coaching to enrolled students. All conversations with Financial Coaches are one-on-one and confidential. Coaches can provide insight on budgeting, saving, financial aid and student loan repayment. For more information on Financial Coaching or to schedule a coaching appointment, please visit www.aie.org/coaching.

I am still having trouble completing my 2020-2021 FAFSA? Do you have a video that I can watch?

Yes, we do! Thanks to our partners at Project Success, you can visit the following links on how to complete your FAFSA! https://www.aie.org/get-ready-for-college/paying-for-college/financial-aid-101/video-completing-free-application-federal-student-aid-fafsa/

By chance, if I had received a sanction prior to the university closing, does it remain?

Yes, it does. Please refer to your official sanction letter for specific details. If you have immediate questions or concerns about the timing of your return, submission of community service hours or judicial fines, then please call 334-229-4834.

If a student breaks the Student Code of Conduct, can he/she be adjudicated “virtually?”

Yes, you can. The Offices of Judicial Affairs, Title IX and Violence Against Wo(Men) can still conduct an administrative hearing or confidential assessment via phone, video or a combination of both methods.

We would encourage you to familiarize yourself with those elements of the Student Code of Conduct that relate to academic issues, like plagiarism, academic fabrication, academic falsification, etc., as well as social media and virtual platforms.  

 

What if I have a question about my transcript or grades?

Please ensure that you are keeping an open line of communication with your faculty members, as it relates to your assigned grades at the end of the semester.

If you are in need of a transcript and have a zero balance with ASU, then you can request and pay for a transcript by visiting the National Student Clearinghouse at:

https://www.studentclearinghouse.org/

If you still need to speak with someone in the Office of Records and Registration, then please call: 334-229-4243.

Before I withdraw from the university, is there something that I should do?

Yes, because there are implications that can affect your grade point average, time to graduate and the need to complete Financial Aid Exit Counseling. Before withdrawing from a course (or from school), please contact the Academic Advising Center (334-229-8394) or your major advisor, to allow them to “walk you through” the withdrawal process—which will include completing an official Withdrawal Form and submitting it, electronically to the Office of Records and Registration

What if I still have an outstanding balance with the university or need to figure what I owe? Whom do I contact?

Even under the current circumstances, it is important to remember your financial obligations to the university. First, try paying your balance on-line, by visiting HornetsWeb. If you are having issues with your HornetsWeb, please email ots@alasu.edu, so they can reset your password!

Second, if you prefer a representative to assist with your payment by phone contact one of the following representatives:
 
-Ms. Daniels at 334-229-4197 or Ms. Armstrong at 334-229-4699
 
Third, if you have concerns regarding your balance, contact Student Accounts at one of the following numbers.
 
-Ms. Boone 229-4259
-Ms. Glover 229-4296
-Mr. Simmons 229-4476

What if I was running for SGA, Miss ASU and Court, attempting to join a Greek sorority/fraternity or assume another student leadership position (i.e., Golden Ambassador).

The Office of the Vice President of Student Affairs and Enrollment Management, along with other campus entities, are diligently working on the 2020-2021 SGA and Miss ASU Election Cycle. This year's election will take place on Monday, April 27th and Tuesday, April 28th. All winners will be announced on Wednesday, April 29th. Students should check their alasu.edu emails for more information about voting and our newly elected student leaders. 

However, as previously shared, all Membership Intake activities have ceased until further notice. Again, we want to be clear—as it relates to intake-related and/or new membership processes (i.e., initiations, inductions, exhibitions, etc.) and any student’s involvement in said activities.

If the university discovers that an organization has proceeded with intake or new membership processes, without university authority, then that organization will be in direct violation of the Student Code of Conduct. Chapters and student organizations will face judicial sanctions, up to removal of the student organization from the university to individual members’ suspensions and/or expulsions.

I am a Veteran enrolled at ASU or a Dependent of a Veteran, and I have a question about my academic, financial and benefits status. Whom do I contact?

First, thank you for your service to our country. If you have questions about your academic, financial and/or benefits status, then please call our Office of Veteran and Military Services at 334-229-4898. 

 

This entire experience and having to leave school quickly, has been overwhelming. Will the Counseling Center be available remotely, to interact with me if I just need to speak with someone?

We acknowledge that all of these sudden decisions have been “jarring” for all of us. Yes, our Counseling Center will be available throughout the remaining part of the semester and beyond. To schedule an appointment, please call 334-229-4382, Monday through Friday, 8:00 am until 5:00 p.m. Or, you can contact one of our professional Counselors:

Please remember these important numbers:

  • On-Call Crisis Line (after hours): 562-294-3575
  • 24-hour Crisis Text Line: 741741
  • National Suicide Prevention Lifeline:1-800-273-8255

Will the university’s Food Pantry be open for the rest of the semester?

Yes, the Food Pantry will operate every Tuesday and Thursday, from 11:00 am until 1:00 p.m., in the Counseling Center. If you would like to learn more about this service, or need assistance, then please contact Brenda Kennedy at: bkennedy@alasu.edu.

While I am trying to practice good health habits and “social distancing,” what else can I do in my downtime?

While we continue to watch this global pandemic unfold in “real time,” we want to acknowledge that essentially we have gone from a “brick and mortar” university, to one that is “on-line.” We are learning just like a few other thousand colleges and universities.

When you are not checking in with your faculty members and peers virtually, use some of this non-face-to-face time, to perhaps:

  • Keep your house and room clean (disinfect and use hand sanitizer!)—your parents/caretakers will appreciate it!
  • Reconnect with family (especially elder members) and friends by actually talking to them on the phone or via FaceTime or Skype and not texting!
  • Relieve some stress and take care of your intellectual, emotional and mental health by taking a walk, learning a new recipe, listening to music, exercising, reading a book/magazine or meditating.
  • Practice your writing by sending an email to someone that you care about
  • Revisit some of your past hobbies (that you have had to put to the side—because of course, you have been in college!)
  • Try blogging or videoing about your life—as you live through this local, regional, national and international experience
  • Post on social media regularly to let us know how you are doing, using the hashtags: #whatsuphornets, #myasu and #ASUStronger
  • Use social media for good by checking on others and building community.
  • Vote for ASU in the “Retool Your School” campaign (www.retoolyourschool.com- we still have until April 5th to move out of 5th place!)
  • Stream movies or catch up on your favorite television shows.
  • Learn a new language.
  • Stay up-to-date on how your state will resolve state run-off elections and how we will all impact change, by voting in November 2020!

What if I still have questions about university processes? Whom can I contact?

If you have immediate questions or concerns, then please email: studentaffairs@alasu.edu. Likewise, if you are in need of academic, shelter, transportation, food security or technology, then please complete this form and we will we see how we can assist:

Click Here to Complete Form or click the link below:  

ASU also maintains a campus-wide directory that includes individuals’ names, phone numbers, email addresses and campus locations. You can locate that directory here: https://www.alasu.edu/directory.

Again, we ask for your patience as staff members attempt to answer the phones and respond to multiple emails.

What if I am a graduating senior and received loans? Do I have to complete Exit Counseling?

Yes! Graduating students who were the recipients of a subsidized, unsubsidized or PLUS loan, must complete Exit Counseling. You can start this process by using your FSA ID and logging in at: www.studentaid.gov.

Still have questions? Financial Aid can be reached by phone at 334-229-4862 during regular business hours, Mondays through Fridays, 8 a.m. through 5 p.m. Or, students can send an email to finaid@alasu.edu. To assist office staff, please include your name and student ID number in your email.

I think I am owed a Housing or Meal Plan credit or refund for the spring semester. How do I request one?

The University will offer prorated housing and dining credits for eligible students. The Office of Business and Finance will be working with the Office of Financial Aid and Housing and Residence Life to determine the eligibility of students on a case-by-case basis.

Refunds/Credits may be denied based on the following:

• The student’s housing/dining fees were paid by scholarships or grants.
• The student has an outstanding balance owed to the University, in which case any refund or credit will be applied to that balance.
• The student registers for Fall 2020, in which case the refund/credit will be applied to the 2020-2021 academic year.
• The student received a housing payment deferment.

Graduating Seniors

Seniors who are certified to graduate in the spring and whose housing/dining fees were not paid by scholarship or Pell grants will receive a prorated refund for unused housing and dining services. Seniors desiring a refund or credit must complete the Request for Housing or Dining Credits/Refunds form by visiting www.alasu.edu/creditsrefunds.

Returning Students

Students who register to return in Fall of 2020 will receive housing and dining credits that will be applied to their room and board plans for the 2020-2021 academic year. Students will receive notifications of the prorated credit amounts via their University email accounts.

Non-Returning Students

The accounts of students who do not register for the fall will be assessed to determine if a credit is due based on their receipt of a scholarship or grant for the 2019-2020 academic year, and based on any outstanding balances that may be owed to the University.

Applying for Housing or Dining Credits/Refunds

Current students who feel they are eligible for housing or dining credits/refunds must complete a Request for Housing or Dining Credits/Refunds form by visiting www.alassu.edu/creditsrefunds. Once the form is submitted, applicants will receive an immediate response that their form was received. Forms must be completed by May 7th. Refunds and credits will be processed and issued beginning June 15th.

ASU INTERNATIONAL STUDENTS

ASU’s global reach has expanded to 50+ countries. As a result, our Office of Diversity and International Affairs (DIA)/Title IX, has been in constant contact with federal and regional authorities and agencies. The office is receiving updates in “real time” about how to meet the educational, familial and travel needs of International Students. Because there are a number of forms, codes and status requirements that have to be managed, all International Students please adhere to the following:

Who is my point of contact for my visa and general travel concerns?

Dr. Linwood Whitten will address all of your visa and non-immigration concerns via email: lwhitten@alasu.edu or dia@alasu.edu.  

What if I want to apply CPT or OPT?

This process will be handled remotely with the use of email and courier services.

Do I need to renew my visa?

If you remain in the United States with an expired visa you are in good standing.  If you depart the United States you must have a valid visa to return and DIA will assist with the process.

Will I be able to receive important documents or other services from DIA?

DIA will remain open during business hours throughout the remainder of the semester.

Does DIA have my correct contact email address?

Submit all changes of physical address, phone numbers and email addresses within 10 days of the change, to  dia@alasu.edu.

If I travel abroad, will I be allowed to re-enter the United States?

At this time, it is highly recommended that you do not travel abroad due to the uncertainty of guidance for re-entry into the United States. All class instruction will be online.

If I have an on-campus job can I still work after Spring Break?

No. All student face-to-face interactions have been put on hold for the spring term.

How can I reach Dr. Whitten?

Dr. Whitten can be reached in the office at 334-229-4713 during regular business hours; at 205-422-9836 after-hours; and, on whatsapp (Dr. Linwood B. Whitten).

 

Does the University provide any Financial Coaching—especially as it relates to budgeting, money management and understanding my student loans?

Yes, ASU does! Because of our partnership with Trellis/Project Success, we are able to offer FREE Financial Coaching to enrolled students. All conversations with Financial Coaches are one-on-one and confidential. Coaches can provide insight on budgeting, saving, financial aid and student loan repayment. For more information on Financial Coaching or to schedule a coaching appointment, please visit www.aie.org/coaching.

PROSPECTIVE ASU STUDENTS

I have been admitted for either the summer 2020 or fall 2020 semester as a freshman or transfer student. Where do I send my final high school or college/university transcripts, test scores, etc.?

Please mail physical copies of your materials to:

 

Alabama State University

Attention: Office of Admissions and Recruitment

915 South Jackson Street

Montgomery, AL  36104

 

Is it too late to apply for admission to ASU for summer 2020 or fall 2020?

 It is never too late to join Hornet Nation! To learn more about applying to ASU, then visit:https://www.alasu.edu/admissions/welcome-hornet-nation

Do I still need to complete the 2020-2021 FAFSA?

Even though we are in a period of transition, we encourage you to complete your 2020-2021 FAFSA if you have not done so. ASU’s FAFSA Code is: 001005; and, you can complete the free application for federal student aid by visiting: https://studentaid.gov/h/apply-for-aid/fafsa. *Note: If you are a new freshman or transfer student and plan to attend Summer School or have been selected to participate in the 2020 Summer BRIDGE Program, then in addition to the 2020-2021 FAFSA, you will also need to complete a 2019-2020 FAFSA

: I am still having trouble completing my 2020-2021 FAFSA? Do you have a video that I can watch?

Yes, we do! Thanks to our partners at Project Success, you can visit the following links on how to complete your FAFSA!

https://www.aie.org/get-ready-for-college/paying-for-college/financial-aid-101/video-completing-free-application-federal-student-aid-fafsa/  

Does the University provide any Financial Coaching—especially as it relates to budgeting, money management and understanding my student loans?

Yes, ASU does! Because of our partnership with Trellis/Project Success, we are able to offer FREE Financial Coaching to enrolled students. All conversations with Financial Coaches are one-on-one and confidential. Coaches can provide insight on budgeting, saving, financial aid and student loan repayment. For more information on Financial Coaching or to schedule a coaching appointment, please visit www.aie.org/coaching.

I am an incoming freshman or transfer student, and I registered for New Student Orientation. What happens next?

We acknowledge that the Class of 2024 is anxiously awaiting its arrival for the 2020 New Student Orientation Cycle. As of this moment, all Orientation sessions that have been scheduled are still occurring--virtually.

Please continue to check the official Orientation webpage (https://www.alasu.edu/current-students/new-student-orientation-2020). In the same manner, any Orientation schedule changes will be sent to your respective emails from the official Orientation email account.

If you have any immediate questions or concerns about New Student Orientation, then please email us at: orientation@alasu.edu.

ASU PARENTS, FAMILY MEMBERS AND CARETAKERS

I am a parent, family member or caretaker of a child that attends ASU. How do I stay in the loop?

Parents, family members and caretakers, thank you for your patience. While we acknowledge that this situation may have caused some “disruption” to and for your child(ren), we hope that you understand that their safety and well-being have always been our utmost priorities.

Please ensure that you are signed up for ASU’s Parent Portal by visiting the following link: https://alasu.campusesp.com/users/sign_inOr, you can email aces@alasu.edu and someone will get you signed up.