Coronavirus (COVID 19) Updates

Protect the Nest

Latest Updates from the University

April 2, 2020 

Dear Hornet Students:

In the past three weeks, our entire Hornet community has faced unprecedented change in our work, study, and social lives due to the COVID-19 pandemic. ASU Administration and Faculty are grateful for your flexibility and resilience in shifting your lives away from campus as a result of this pandemic. If there is one thing I hope has been clear in each communication that you have received, it is that we care about you and want you to stay safe.

The Board of Trustees and Administration believe it is your best interest hold all summer classes online in the wake of growing concerns over the coronavirus pandemic.  While we do not know the long-term impact of COVID-19 pandemic, we wanted to make this decision now to give our faculty and students time to adjust their plans.

 Although we must be separated at this time, I cannot be prouder to be a part of our Hornet Scholars! 



Dr. Quinton T. Ross, Jr.


TO:     ASU Students

FROM: William Hopper, Interim Vice President for Business and Finance

DATE: March 17, 2020

Re:     Housing and Dining Refunds/Credits

We hope that you are all safe as you are away from your ASU home. As you know, the University has made arrangements for alternative and online delivery of instruction; but we know that many of you still have some lingering questions. One of the questions that we have been asked concerns refunds or credits for which some of our students may be eligible.

We are pleased to inform you that the University will offer prorated housing and dining credits for eligible students. The Office of Business and Finance will be working with Financial Aid to determine the eligibility of students on a case-by-case basis.

Refunds/Credits may be denied based on the following:

  • The student’s housing/dining fees were paid by scholarships or grants.
  • The student has an outstanding balance owed to the University, in which case any refund or credit will be applied to that balance.
  • The student registers for Fall 2020, in which case the refund/credit will be applied to the 2020-2021 academic year.
  • The student received a housing payment deferment.

Graduating Seniors

Seniors who are certified to graduate in the spring and whose housing/dining fees were not paid by scholarship or Pell grants will receive a prorated refund for unused housing and dining services. Seniors desiring a refund or credit must complete the Request for Housing or Dining Credits/Refunds form by visiting

Returning Students

Students who register to return in Fall of 2020 will receive housing and dining credits that will be applied to their room and board plans for the 2020-2021 academic year. Students will receive notifications of the prorated credit amounts.

Non-Returning Students

The accounts of students who do not register for the fall will be assessed to determine if a credit is due based on their receipt of a scholarship or grant for the 2019-2020 academic year and based on any outstanding balances that may be owed to the University.

Applying for Housing or Dining Credits/Refunds

Students who feel they are eligible for housing or dining credits/refunds must complete a Request for Housing or Dining Credits/Refunds form by visiting .Once the form is submitted, applicants will receive an immediate response that their form was received. Forms must be completed by May 7th. Refunds and credits will be processed and issued beginning June 15th.

S.A.F.E. Fund

You may want to consider donating a portion or all of your refund/credit to the Student Aid for Emergency (S.A.F.E.) Fund which is helping students who are facing challenges presented by the Coronavirus pandemic. (#ProtectTheNest) If so, please check the appropriate box on the Request for Housing or Dining Credits/Refunds form.

As we all find ways to cope during these difficult and unprecedented times in our nation’s history, ASU is committed to doing our best to accommodate our students, while continuing to provide services and instruction under challenging circumstances.

For additional information about ASU’s response to the COVID-19, visit


We are extremely proud of each of our students, especially our 2020 graduating seniors. In accordance with the latest reports and guidelines from the federal government and health organizations, the University will postpone the spring commencement convocation that was scheduled for May 1; however, we are committed to celebrating our graduates. We will continue to monitor situations related to COVID 19 and inform our graduates of any future plans.

Please continue to visit for updates. For our students, check your email and parents check the Parents Portal for direct communications from the University.

Work Study Students

The federal government has issued guidelines that will allow the University to continue to pay Federal Work Study students.

 “For students enrolled and performing FWS at a campus that must close due to COVID-19, or for a FWS student who is employed by an employer that closes as a result of COVID-19 the institution may continue paying the student Federal work-study wages during that closure if it occurred after the beginning of the term, the institution is continuing to pay its other employees (including faculty and staff), and the institution continues to meet its institutional wage share requirement.

The next student work study payroll covers the period March 1 through March 31. Checks for this period will be mailed no later than April 14th. Because we were not able to receive time sheets from the students prior to their departure from campus, we will work from a spreadsheet provided by Financial Aid for work study based on the number of hours worked in February, with adjustments for Spring Break.

Following the same format, work study payrolls for April also will be based on the number of hours worked in February. We are planning to make the April distribution no later than May 1.

Academic Updates for Faculty & Students

For Faculty click here

For Students click here

Frequently Asked Questions

Q: How do I stay informed about updated information concerning the Coronavirus and ASU’s response to it?

 A: ASU has created a university webpage that provides the most up-to-date information. Please visit this link to learn more: You can also continue to check your university-issued email address for pertinent information. Because so much of our human engagement happens over various social media outlets, please check out ASU’s presence on Facebook. Finally, if you are a parent or caretaker, ensure that you are signed up for ASU’s Parent Portal (scan the following QR Code). If you do not have a smartphone, then please email and someone will get you signed up

Q: Will the Health Center continue seeing students?

A: The Health Center is open, Monday through Friday, 8:00 am until 5:00 p.m.

To be seen by one of the university’s nurses, please call: 334-538-4490 or 334-229-4436. You can also email:

If you are not feeling well and exhibiting flu-like symptoms, then please visit the nearest Emergency Room (ER) at either Jackson or Baptist South Hospitals. Likewise, the Alabama Department of Public Health has opened up a call center for those who have questions about Coronavirus testing and how to connect to medical providers. The number is 1-888-264-2256. Please note that this number is not a medical hotline.

If you have questions about ASU’s Student Health Insurance Plan, then please visit:  

Q: I left campus for Spring Break but all of my items are still in my room. When can I come and get my belongings?

A: You may return between Monday, April 6, 2020, and Thursday, April 30, 2020, to get your personal items and belongings between the hours of 8 a.m. and 5 p.m. All halls will close at 5:00 p.m., so you need to be checked in by 4:00 p.m. to retrieve your items. You will also need to adhere to the following:

-Click on and complete this link to reserve your Move-Out Time:

-Only 2 persons will be allowed to assist you in packing and moving your items out of your room (everyone else who came with you will have to remain outside the building). 

-Only 5 students will be allowed on any given floor at a time. 

-The date that you select will be reserved for you. Understand, there may be some delays from the time that you arrive, as we work with each student picking up their items. 

-Before departing campus, you will need to clean your room and return your key to your Residence Hall Director.

-You must provide YOUR OWN gloves, mask and cleaning supplies. 

Please know that we are working closely with the staff in each building and ASU Public Safety to ensure that your belongings remain safe and secure.

Q: What if I need to speak to someone in Housing and Residence Life?

A: The Housing and Residence Life staff can be reached at 334-229-4357 or by emailing

*Note: These items apply only to International Students. 

ASU’s global reach is 50+ countries. As a result, our Office of Diversity and International Affairs (DIA)/Title IX, has been in constant contact with federal and regional authorities and agencies. The office is receiving updates in “real time” about how to meet the educational, familial and travel needs of International Students. Because there are a number of forms, codes and status requirements that have to be managed, all International Students should adhere to the following: 

Q: What happens beyond Spring Break? Will I be able to remain on campus?

A: At this time, all International Students have been advised to remain in the United States. If you are attempting to leave the state of Alabama and travel to another state, then please make immediate contact with Dr. Linwood Whitten at 334-229-4713 or if you have questions or concerns.

Q: I cannot access my email address. What can I do?
A: It is vitally important that you know and use your assigned email. If you have never logged in to your email, or have lost access, then please email to request a password reset.

More FAQs


Campus Notifications

For the Most Recent Information, Visit these Sources:

Centers for Disease Control and Prevention

Alabama Department of Public Health