Comments, Compliments or Complaints Policy

Alabama State University
Department of Physical Therapy
Comments, Compliments or Complaints Policy

The Doctor of Physical Therapy Program at Alabama State University welcomes your comments, compliments, and complaints regarding any issues involving curriculum, students, faculty, graduates and any other parties associated with the program.

Comments, Compliments or Complaints may be submitted in writing, by email or anonymously. Phone comments/complaints are not considered official.

Please submit any comments/complaints to the Chair of the Physical Therapy Program. If the comments/complaints are in regards to the Department Chair, please submit those to the Dean of the College of Health Sciences (COHS). Once an issue is brought forth, the Department Chair or Dean will respond within 30 days of receiving the complaint. All complaints regarding the Physical Therapy Department will be stored in the Department Chair/Dean office. 

After review by the Dean of the COHS, Provost and President of the university as needed, the Chair will acknowledge that the complaint has been resolved or cannot be resolved, documented accordingly, and close the issue. Those persons who wish to move forward with complaints at the state level can view the Alabama Commission on Higher Education (ACHE) complaint process.

Current and prospective students who have concerns/complaints related to the Physical Therapy Program may contact the Commission on Accreditation in Physical Therapy Education (CAPTE) of the American Therapy Association in writing @ 1111 North Fairfax Street, Alexandria, VA 22314-1488.

Comments/Complaints can be directed to:
Dr. Susan P. Denham
Department Chair
Dr. Charlene Portee
Dean, College of Health Sciences

915 South Jackson Street
Montgomery, Al 36104