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Welcome to Alabama State University. The following assistives navigation will help you jump to specific areas of the page.

Course Objectives

Browse descriptions and objectives for the courses we offer in these categories:

Performance Development Training Courses
Supervisory & Leadership Training Courses
Executive Leadership Training Courses

Computer Training Courses


Developing Standard Operating Procedures

Course Objectives
  • Understand the role of written procedures in maintaining effective and compliant business activities.
  • Develop reference manual depicting standardized work processes and procedures.
  • Explore the importance of preventing overlaps, contradictions, and disconnects in processes, procedures and documents.
  • Evaluate the effectiveness of your current work processes.
  • Create a system to store and share processes and procedures.

Exceptional Customer Service

Course Objectives
  • Identify your internal and external customers and their needs.
  • Evaluate the importance of setting customer service standards.
  • Assess your customer service attitude.
  • Discover how what you say and how you say it can make the difference.
  • Realize the magnitude of your customer relation opportunities.
  • Develop a professional development action plan.

Dealing With Challenging People

Course Objectives
  • Identify the impact of three basic human needs on interpersonal relations.
  • Explore what makes people challenging.
  • Determine preventive measures necessary to minimize challenging encounters.
  • Practice effective communication techniques to de-escalate intense situations.
  • Develop an action plan to minimize the negative impact of challenging people on your performance.

Best Practices In Office Management

Course Objectives

  • Identifying your customers and their needs.
  • Define professionalism and characteristics professionals share.
  • Assess your organizational skills.
  • Time management/managing workload/distractions.
  • Examine your communication techniques.
  • Exploring networking opportunities to ID best practices.
  • Develop your professional development Action Plan.

Workplace Harassment

Course Objectives

  • Define harassment.
  • Explore types of harassment.
  • Assess impact of harassment on ASU community.
  • Discuss preventative measures to avoid harassment in the workplace.
  • Examine consequences of harassment at ASU.

Managing Time ... Before It Manages You

Course Objectives

  • Identify time wasters.
  • Use the three tests of time to determine appropriateness, efficiency & necessity.
  • Prioritize using the ABC/123 method.
  • Create your weekly schedule using methods discussed.
  • Develop an action plan for implementing time management tech.

Stress Management

Course Objectives

  • Define types of stress.
  • Assess impact of stress on your life.
  • Identify triggers of stress.
  • Explore stress management techniques.
  • Apply techniques to your particular situation.
  • Develop professional development action plan.

Academic Advising

Course Objectives

  • Connecting your program mission to the institutional mission.
  • Integrating your program with other services.
  • Identifying relevant goals and objectives for advising.
  • Identifying an organizational model best-suited to goal achievement.
  • Delineating how advising services will be delivered.

Effective Telephone Techniques

Course Objectives

  • Recognize the impact of your telephone interactions on your customers.
  • Identify negative telephone etiquette.
  • Identify positive telephone techniques.
  • Assess the effectiveness of your current telephone etiquette.
  • Practice effective telephone techniques.
  • Examine the impact of cellular phones in the workplace.
  • Develop professional development action plan.


Supervisor Skills

Course Objectives

  • Identify characteristics of an effective supervisor.
  • Explore your current communication style.
  • Recognize when, where and how to increase performance through motivation.
  • Evaluate coaching and counseling techniques that positively impact performance issues.
  • Explore situational leadership styles.
  • Create a professional development action plan.

Leadership Skills I

Course Objectives
  • Examine your role in leading the human resource.
  • Identify leader responsibilities.
  • Determine ways to improve work relationships.
  • Assess and establish the most effective means of communicating.
  • Explore motivational theories.
  • Examine the difference between leadership and management.
  • Develop a personal development action plan to employ successful leadership techniques.

Leadership Skills II

Course Objectives
  • Assess your Personal Style and patterns of behavior.
  • Explore your role of ethics in business.
  • Develop a time management plan.
  • Identify stress management coping strategies.
  • Examine means for continuous improvement.
  • Create steps to improved communication.
  • Evaluate your role in performance feedback.
  • Assess effective ways to manage conflict.

Basic Guidelines for Handling Complaints

Course Objectives

  • Recognize challenges to your neutrality and authority, and respond effectively.
  • Proactively set the tone for discussion.
  • Gather input from all sides.
  • Recognize and defuse aggression spirals.
  • Focus on principles and facts, not personalities.
  • Know and protect your own hot buttons.
  • Choose your language carefully.
  • Know when to rely on instinct.
  • Document consistently and properly.
  • Establish and adhere to follow-up plans.


 Leadership for Vision 2020

 Course Objectives
  • Improve leadership competencies while improving relationships among the Administrative Council Members and their customers.
  • The Administrative Council Members will understand and embrace the importance of further developing their leadership styles, practices and relationships in order to deliver on the promise of Transformation, “Vision 2020.”
  • Complete and evaluate results of pre/ post assessments.
  • Participate in Executive Coaching Sessions.
  • Develop individual Performance Development Plan.
  • Participate in five Leadership Modules based on individual performance needs (ie: Team Effectiveness/Alignment, A Matter of Respect, Trust/Relationship Building, Leadership Effectiveness, Change Management, Communication/Feedback, Decision Making (Requirements).
  • Practice modeling key principles of responsibility and accountability.



 Outlook 2007 Intro

 Course Objectives
  • Send, receive, and manage e-mail.
  • Deal with attachments and differing types of e-mail.
  • Adding single, recurring and meeting appointments into the calendar.
  • Organize the contents of the calendar using categories.
  • Add personal contacts and distributions lists.
  • Use contacts and distribution lists for e-mail.
  • Set the options for Outlook.


 Outlook 2007 Intermediate

 Course Objectives
  • Modify message options.
  • Personalize mail by using stationery and signatures.
  • Organize Outlook items by grouping, creating Search Folders and setting rules.
  • Save and archive mail.
  • Customize calendar by setting various calendar options.
  • Assign and track tasks.
  • Sort, find and color-code mail and calendar items.
  • Use contacts to share, link and communicate information.

 Word 2007 Intro

 Course Objectives
  • Explore the Word 2007 Environment.
  • Create a document..
  • Edit documents by locating and modifying text.
  • Format text.
  • Format paragraphs.
  • Add tables to a document.
  • Add graphic elements to a document.
  • Proof documents to make them more accurate.
  • Control a document’s page setup and its overall appearance.

Word 2007 Intermediate

Course Objectives

  • To use AutoFormat to apply styles to a document.
  • To create, modify and change a Word form document and form template.
  • To add graphical effects to a document including pictures and screen captures.
  • To add table of contents, footnotes/endnotes.
  • To use tools such as version control, highlights, comments, tracking changes, document comparison and merging.

Powerpoint 2007 Intro

Course Objectives

  • Open a presentation and view a slide show, explore the PowerPoint window, and     examine different presentation views.
  • Create a title and bullet slide, create a slide in Outline view, modify slide text and check spelling.
  • Experiment with drawing tools, work with text and drawn objects, and enhance drawn objects.
  • Create an organization chart, change organization chart options, create a graph, and edit a column chart.
  • Select a template, change text and bullets in the Slide Master, remove Slide Master objects, and add footer.

Powerpoint 2007 Intermediate

Course Objectives

  • Implement and optimize the employment of graphical objects in PowerPoint.
  • Apply animated and timed transitions to a presentation.
  • Apply custom animations to text and graphics (including charts).
  • Incorporate and integrate external multimedia elements into a presentation.
  • Customize a single presentation for multiple audiences and venues.
  • Package a presentation for distribution via e-mail, PDF and Web display.

Excel 2007 Intro

Course Objectives

  • Explore the Excel 2007 Environment.
  • Work with an Excel worksheet by entering and selecting data contained within.
  • Save a workbook and associated worksheets.
  • Customize the Quick Access toolbar.
  • Format and modify a worksheet.
  • Create basic formulas and perform calculations with functions.
  • Copy formulas and functions.
  • Print workbook contents.

Excel 2007 Intermediate

Course Objectives

  • Calculate data across worksheets.
  • Use specialized functions.
  • Analyze data with logical and lookup functions.
  • Create, modify and format tables.
  • Sort or filter worksheet or table data.
  • Calculate data in a table or worksheet.
  • Create, modify and format charts.
  • Insert and modify pictures, clipart and shapes.
  • Illustrate workflow using Smart Art graphics.
  • Customize the Excel environment, customize workbooks and manage themes.


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