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Course Objectives

Browse descriptions and objectives for the courses we offer in these categories:

Performance Development Training Courses
Supervisory & Leadership Training Courses
Executive Leadership Training Courses

Computer Training Courses

>> PERFORMANCE DEVELOPMENT TRAINING COURSES  

Developing Standard Operating Procedures

Course Objectives
  • Understand the role of written procedures in maintaining effective and compliant business activities.
  • Develop reference manual depicting standardized work processes and procedures.
  • Explore the importance of preventing overlaps, contradictions, and disconnects in processes, procedures and documents.
  • Evaluate the effectiveness of your current work processes.
  • Create a system to store and share processes and procedures.
 

Exceptional Customer Service

Course Objectives
  • Identify your internal and external customers and their needs.
  • Evaluate the importance of setting customer service standards.
  • Assess your customer service attitude.
  • Discover how what you say and how you say it can make the difference.
  • Realize the magnitude of your customer relation opportunities.
  • Develop a professional development action plan.
 

Dealing With Challenging People

Course Objectives
  • Identify the impact of three basic human needs on interpersonal relations.
  • Explore what makes people challenging.
  • Determine preventive measures necessary to minimize challenging encounters.
  • Practice effective communication techniques to de-escalate intense situations.
  • Develop an action plan to minimize the negative impact of challenging people on your performance.
 

Best Practices In Office Management

Course Objectives

  • Identifying your customers and their needs.
  • Define professionalism and characteristics professionals share.
  • Assess your organizational skills.
  • Time management/managing workload/distractions.
  • Examine your communication techniques.
  • Exploring networking opportunities to ID best practices.
  • Develop your professional development Action Plan.
 

Workplace Harassment

Course Objectives

  • Define harassment.
  • Explore types of harassment.
  • Assess impact of harassment on ASU community.
  • Discuss preventative measures to avoid harassment in the workplace.
  • Examine consequences of harassment at ASU.
 

Managing Time ... Before It Manages You

Course Objectives

  • Identify time wasters.
  • Use the three tests of time to determine appropriateness, efficiency & necessity.
  • Prioritize using the ABC/123 method.
  • Create your weekly schedule using methods discussed.
  • Develop an action plan for implementing time management tech.
 

Stress Management

Course Objectives

  • Define types of stress.
  • Assess impact of stress on your life.
  • Identify triggers of stress.
  • Explore stress management techniques.
  • Apply techniques to your particular situation.
  • Develop professional development action plan.
 

Academic Advising

Course Objectives

  • Connecting your program mission to the institutional mission.
  • Integrating your program with other services.
  • Identifying relevant goals and objectives for advising.
  • Identifying an organizational model best-suited to goal achievement.
  • Delineating how advising services will be delivered.
 

Effective Telephone Techniques

Course Objectives

  • Recognize the impact of your telephone interactions on your customers.
  • Identify negative telephone etiquette.
  • Identify positive telephone techniques.
  • Assess the effectiveness of your current telephone etiquette.
  • Practice effective telephone techniques.
  • Examine the impact of cellular phones in the workplace.
  • Develop professional development action plan.
 

>> SUPERVISORY & LEADERSHIP TRAINING  

Supervisor Skills

Course Objectives

  • Identify characteristics of an effective supervisor.
  • Explore your current communication style.
  • Recognize when, where and how to increase performance through motivation.
  • Evaluate coaching and counseling techniques that positively impact performance issues.
  • Explore situational leadership styles.
  • Create a professional development action plan.
 

Leadership Skills I

Course Objectives
  • Examine your role in leading the human resource.
  • Identify leader responsibilities.
  • Determine ways to improve work relationships.
  • Assess and establish the most effective means of communicating.
  • Explore motivational theories.
  • Examine the difference between leadership and management.
  • Develop a personal development action plan to employ successful leadership techniques.
 

Leadership Skills II

Course Objectives
  • Assess your Personal Style and patterns of behavior.
  • Explore your role of ethics in business.
  • Develop a time management plan.
  • Identify stress management coping strategies.
  • Examine means for continuous improvement.
  • Create steps to improved communication.
  • Evaluate your role in performance feedback.
  • Assess effective ways to manage conflict.
 

Basic Guidelines for Handling Complaints

Course Objectives

  • Recognize challenges to your neutrality and authority, and respond effectively.
  • Proactively set the tone for discussion.
  • Gather input from all sides.
  • Recognize and defuse aggression spirals.
  • Focus on principles and facts, not personalities.
  • Know and protect your own hot buttons.
  • Choose your language carefully.
  • Know when to rely on instinct.
  • Document consistently and properly.
  • Establish and adhere to follow-up plans.
 

>> EXECUTIVE LEADERSHIP TRAINING 

 Leadership for Vision 2020

 Course Objectives
  • Improve leadership competencies while improving relationships among the Administrative Council Members and their customers.
  • The Administrative Council Members will understand and embrace the importance of further developing their leadership styles, practices and relationships in order to deliver on the promise of Transformation, “Vision 2020.”
  • Complete and evaluate results of pre/ post assessments.
  • Participate in Executive Coaching Sessions.
  • Develop individual Performance Development Plan.
  • Participate in five Leadership Modules based on individual performance needs (ie: Team Effectiveness/Alignment, A Matter of Respect, Trust/Relationship Building, Leadership Effectiveness, Change Management, Communication/Feedback, Decision Making (Requirements).
  • Practice modeling key principles of responsibility and accountability.
 

>> COMPUTER TRAINING

 

 Outlook 2007 Intro

 Course Objectives
  • Send, receive, and manage e-mail.
  • Deal with attachments and differing types of e-mail.
  • Adding single, recurring and meeting appointments into the calendar.
  • Organize the contents of the calendar using categories.
  • Add personal contacts and distributions lists.
  • Use contacts and distribution lists for e-mail.
  • Set the options for Outlook.

 

 Outlook 2007 Intermediate

 Course Objectives
  • Modify message options.
  • Personalize mail by using stationery and signatures.
  • Organize Outlook items by grouping, creating Search Folders and setting rules.
  • Save and archive mail.
  • Customize calendar by setting various calendar options.
  • Assign and track tasks.
  • Sort, find and color-code mail and calendar items.
  • Use contacts to share, link and communicate information.
 

 Word 2007 Intro

 Course Objectives
  • Explore the Word 2007 Environment.
  • Create a document..
  • Edit documents by locating and modifying text.
  • Format text.
  • Format paragraphs.
  • Add tables to a document.
  • Add graphic elements to a document.
  • Proof documents to make them more accurate.
  • Control a document’s page setup and its overall appearance.
 

Word 2007 Intermediate

Course Objectives

  • To use AutoFormat to apply styles to a document.
  • To create, modify and change a Word form document and form template.
  • To add graphical effects to a document including pictures and screen captures.
  • To add table of contents, footnotes/endnotes.
  • To use tools such as version control, highlights, comments, tracking changes, document comparison and merging.
 

Powerpoint 2007 Intro

Course Objectives

  • Open a presentation and view a slide show, explore the PowerPoint window, and     examine different presentation views.
  • Create a title and bullet slide, create a slide in Outline view, modify slide text and check spelling.
  • Experiment with drawing tools, work with text and drawn objects, and enhance drawn objects.
  • Create an organization chart, change organization chart options, create a graph, and edit a column chart.
  • Select a template, change text and bullets in the Slide Master, remove Slide Master objects, and add footer.
 

Powerpoint 2007 Intermediate

Course Objectives

  • Implement and optimize the employment of graphical objects in PowerPoint.
  • Apply animated and timed transitions to a presentation.
  • Apply custom animations to text and graphics (including charts).
  • Incorporate and integrate external multimedia elements into a presentation.
  • Customize a single presentation for multiple audiences and venues.
  • Package a presentation for distribution via e-mail, PDF and Web display.
 

Excel 2007 Intro

Course Objectives

  • Explore the Excel 2007 Environment.
  • Work with an Excel worksheet by entering and selecting data contained within.
  • Save a workbook and associated worksheets.
  • Customize the Quick Access toolbar.
  • Format and modify a worksheet.
  • Create basic formulas and perform calculations with functions.
  • Copy formulas and functions.
  • Print workbook contents.
 

Excel 2007 Intermediate

Course Objectives

  • Calculate data across worksheets.
  • Use specialized functions.
  • Analyze data with logical and lookup functions.
  • Create, modify and format tables.
  • Sort or filter worksheet or table data.
  • Calculate data in a table or worksheet.
  • Create, modify and format charts.
  • Insert and modify pictures, clipart and shapes.
  • Illustrate workflow using Smart Art graphics.
  • Customize the Excel environment, customize workbooks and manage themes.

 

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